Annual Report 2017

Goodwill Industries of Arkansas

Changing Lives Through





graduates of GUEST program holding certificates


The Goodwill Universal Environmental Services Technician (GUEST) training program provides individuals with the chance to enroll in a paid training program prior to being hired by Baptist Health. For three weeks, each trainee learns the necessary life, soft and hard skills that Baptist Health seeks in their new employees. After three weeks, each trainee is interviewed by Baptist Health and if selected, is offered employment upon graduation. Goodwill’s team of career specialists helps any other trainees and jobs with other employers once they receive their GUEST certificate.



GUEST Graduate

“The GUEST Program is about more than just getting a job. It is really great for your attitude and helps with your professionalism. I was struggling a lot, but thanks to the program, everything is good and now I even have a job.”

graduate of GUEST program holding certificate


GUEST Graduate

“Goodwill has taught me so much about myself and has made me more of a leader. This is going to help me take care of my family and I am happier than I have ever been before.”

goodwill company statistics fiscal year 2017: 2 new stores, 24 career centers, 6,173 jobs secured earning $10.73 on average, 850 goodwill employees, 482 hiring events, 8,582 event attendees
goodwill donation statistics fiscal year 2017: 14533 persons served, 30 million pounds of donations collected, 1.4 million pounds of donations recycled, 459,671 pounds of donations diverted from landfills and e-waste recycled

Revenue & Expense Report

Goodwill Arkansas Expense Report Fiscal Year 2017
Goodwill Arkansas Revenue Report Fiscal Year 2017

Who We Serve – Calendar Year 2017

Persons Served Demographics | Jan 1, 2017 – Dec 31, 2017

Goodwill Arkansas Gender Demographics Report Calendar Year 2017: 9,520 (41.7%) male, 8,558 (37.5%) female, 4,752 (20.8%) unknown gender
Goodwill Arkansas Race Demographics Report Calendar Year 2017: 38.7% white, 21.6% black / african american, 5.1% Asian/pacific islander, 1.4% native american, 1.4% other/multi-racial, 31.8% unknown, *hispanic population of 1,072. Hispanic population is not counted as a separate category on the annual statistical report internationally
infographic of disadvantages our program participants face

Who We Serve – Calendar Year 2016

Persons Served Demographics | Jan 1, 2016 – Dec 31, 2016

Goodwill Arkansas Gender Demographics Report Calendar Year 2016: 10,281 (49.1%) male, 10,275 (49.1%) female, 390 (1.9%) unknown
infographic of disadvantages our program participants face

Success Stories

Nikki's Success Story: Goodwill's Work Activity program helped Nikki develop social, independent living, and job readiness skills. Her intellectual disability did not dampen her desire to succeed. She was referred to Goodwill for training where she received hearing aids and became job ready. When Nikki expressed interest in environmental services, Goodwill helped her find a job at the federal courthouse in Little Rock where she has worked for more than two years. "I am forever grateful. It just thrills my heart to see the advancement that Nikki has made." - Charles, Nikki's father
Kendal's Success Story: After dealing with the consequences of addiction, Kendal decided to take charge of her life and make some touch changes. With the help of Goodwill, Kendal gained work experience, job readiness skills and, most importantly, a network of people who supported her during her life-changing transition. Because of her diligent work ethic and great attitude, Kendal works full-time in marketing at Goodwill and is pursuing a degree at UA-Pulaski Tech. "Goodwill gave me an opportunity that has impacted my life and my son's life forever." - Kendal
Sarah's Success Story: Sarah started using drugs with her mother at a young age. A learning disability made school difficult for her and she dropped out in 9th grade. Sarah's life spiraled out of control and, after spending a year in state custody, she vowed to change for the better. After working with Goodwill to gain confidence and independence, Sarah started as a part-time employee. She worked hard and received several promotions. She has advanced to acting store manager and is continuing her education. "My heart beats the Goodwill mission. My life is forever changed because of God's grace and mercy." - Sarah
After Everett's parents divorced, he moved in with his mother and got involved with illicit activities to help with financial support. As years passed, he got accustomed to the street and found himself in trouble with the law due to his criminal behavior. Once released from prison, he was referred to Goodwill and was able to turn his life around. Everett is now employed at Crain Kia and is eager to see how far he will go in the future. "Goodwill gave me the motivation to never give up and to always keep pushing no matter how hard it gets." - Everett
Tenille Hunter and Rienzzie Kern with three year accredidation award

CARF Accredidation

Goodwill received a three-year accreditation in 2017 for its employment skills training and organizational employment services programs. The Commission on Accreditation of Rehabilitation Facilities’ (CARF’s) mission is to promote the quality, value and optimal outcomes of services provided to enhance the lives of persons served. Certification demonstrates Goodwill’s commitment to enhanced performance and risk management. It distinguishes us from competing organizations. We are proud of our rigor in providing quality services to persons served, thus enhancing their lives and ours too.

Education, Career Training, and Job Placement word cloud

Board Members

Mitch Chandler, Board Chair

Ted Darragh III, Vice Chair

Sarah Day, Secretary

Douglas Jackson, Treasurer

Bradley Walker, Past Chair

Chris Amsler

Margaret Bates

William D. Gaddy

Denise Luft

Fred M. Perkins III

Carrie Harper Smith

Troy Wells

Ed Penick Jr.

Fred Perkins